Effective Date: 15/09/2025

At infinite Flow, I respect your privacy and am committed to protecting your personal information in accordance with the UK GDPR and the Data Protection Act 2018.

Information I Collect
• Personal details (name, email, phone, address, date of birth)
• Health and wellbeing information you choose to share
• Website/communication data (if using online booking or email)

How I Use Your Information

I use your information to:
• Provide holistic therapy sessions
• Keep required client records
• Process secure payments
• Send reminders or updates (with your consent)

Confidentiality

All information is kept strictly confidential, unless:
• Required by law (e.g., safeguarding, risk of harm, court order)
• You give explicit written consent

Data Retention

Client records are kept for 7 years (or until age 25 for under-18s), after which they are securely deleted.

Your Rights

Under UK law, you can:
• Access your data
• Request corrections or deletion
• Withdraw consent
• Complain to the ICO if unhappy with data handling

Contact

📧 infinite-flow444@outlook.com
📞 07378884673
🏢 Room 19
Delta House
Carmondean
Livingston
EH54 8PT